Freshdesk

Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support and helps you to efficiently manage your customers as you scale. Here's what you can do with Freshdesk,

- Track and manage incoming tickets from multiple channels into one single view

- Support customers across various platforms like email, phone, call, chat, social media, and other messaging apps

- Collaborate with multiple teams within your company to split, assign and resolve queries faster as a team

- Automate redundant tasks like agent assignment based on the skill, workload, and availability

- Empower customers with a comprehensive knowledge base and self-service portal

- Analyze and gather critical insights on agent performances and customer experience with advanced analytics

- Customize Freshdesk completely to suit your business requirements

- Leverage AI and ML capabilities of Freddy, to take some work off your agents and provide faster resolutions to customers, without compromising on the quality

A part of compliance is documenting changes to systems to ensure that those changes meet compliance requirements. Using a customer service tool such as Freshdesk allows you to track and validate the changes made in your system.  

Our Freshdesk integration provides Thoropass visibility into your change tickets to ensure that your changes meet your compliance requirements such as software or infrastructure changes, security events, and customer data deletions.